Customers getting their order confirmations again

A Sheffield wine merchant's customers get their order confirmations again, a security hole is closed, and both online shops are up to date.

Client

Mitchell's Vintners

The result

Customers of Mitchell's cigar shop receive their order confirmation emails again. A security hole in the software that links the shops to the till was found and written up with the fix.

Both shops are on current versions, with a backup taken before every change. The owner has a clear report on every serious fault, and a specific plan for speeding up the shop pages without breaking the filters and search.

The problem

Mitchell's is a family-run wine merchant in Sheffield. It sells online through two shops, one for wine, spirits and beer and one for cigars and tobacco, both fed from the shop's till system. The wine shop alone lists more than 2,500 products across nearly 200 categories.

That takes a lot of moving parts, and when one misbehaves it does it quietly. A customer does not get an order confirmation. A shop filter shows yesterday's results. A sales report says a product sold nothing when it did.

What we did

We audited both shops from the ground up, fixed what was urgent ourselves, and wrote the rest up so each supplier could fix its own software. Then we updated everything, carefully.

Our WooCommerce support service covers faults like these, from order emails and checkout to updates and performance. If your shop has not had a proper check in a while, we can do one.