Support
How can we help?
For active customers, we provide support triage and delivery follow-through. Use the form below or email us directly.
Response times
- Urgent: within 4 hours
- General: 1 business day
Frequently asked questions
What information should I include?
Include the affected workflow, any error messages or screenshots, the business impact, and steps to reproduce the issue. The more context you provide, the faster we can triage.
What counts as an urgent issue?
Urgent issues are production-blocking problems that prevent your business or customers from completing critical workflows. Examples: site down, payment processing failure, data loss risk.
How do I report a production bug?
Select "Bug Report" as the category and include: what happened, what you expected, the URL or screen where it occurred, and any browser/device details. Screenshots or screen recordings are very helpful.
Can I request a change to my project?
Yes. Select "Change Request" as the category and describe the desired change, the business reason, and any deadline. We will assess scope and get back to you with a plan.
What are your support hours?
Standard support hours are Monday to Friday, 9am–6pm GMT. Urgent production issues are monitored outside these hours for customers with active support contracts.