System Care

Ad-hoc support is reactive — you call, we quote, we fix. System Care is proactive: named responders, patching, monitoring, hardening, and incident response bundled into a monthly subscription. The goal is to prevent most of the emergencies ad-hoc support ends up cleaning up.

For customers on annual plans with 24/7 coverage, an on-call engineer is paged and acknowledges within the urgent SLA window, day or night, every day of the year. For monthly plans, urgent issues are monitored during extended hours with a named responder on rotation. Exact coverage is agreed in writing during onboarding.

Response and resolution targets are written into the care agreement, split by severity. Every ticket is timestamped and tracked. The monthly report shows SLA performance. If we miss one, you see it before you ask.

Both models are supported. Most customers let us run the infrastructure end-to-end — DigitalOcean, AWS, Vercel, Supabase. Others keep cloud accounts in their own name with us as operators. Either way, we handle provisioning, scaling, backups, patching, and cost monitoring.

Good — we meet you there. We work natively across AWS, Vercel, DigitalOcean, Supabase, Cloudflare, and most major platforms. No forced migrations. The audit step confirms what’s in place, what’s missing, and what the baseline needs to be.

Every System Care engagement is scoped to your actual systems during the audit — surface area, traffic, compliance needs, response-time targets. You get a fixed monthly price, with a discount for annual. No hidden fees, no metered line items, no surprise invoices. Book the audit and we come back with a proposal.

Yes. 30 days’ notice on the monthly plan, or at the renewal date on annual. We hand over runbooks, access, and monitoring dashboards on exit so your next team — internal or external — can pick it up cleanly. No hostage-taking.

No. About half our System Care customers came in through a build project, but we take on systems we didn’t build. The audit step is designed to get us to a safe operational baseline regardless of how the code was written.

System Care complements, it doesn’t replace. We take on the operational toil — on-call, patching, security response, infrastructure — so your engineers can stay on product work. Communication runs through a shared ticket channel and scheduled reviews, not ad-hoc Slack DMs.

If your team uses AI coding tools or agent frameworks against production data, we scope them with MCPlexer — directory-scoped routing, deny-first access control, full audit trail. That’s included in System Care for customers who want it. The alternative is hoping nothing goes wrong, which is not a strategy.