The systems your business relies on, looked after.
System Care: named people look after the systems and processes your business depends on.
Start with the one system that would stop the business if it went down tonight. We will look at how it is hosted, updated and backed up, and tell you what looking after it properly would take.
What we take on
When a system your business depends on goes down, sales stop and your team waits. System Care gives you named people who know your systems. Support access is a monthly fee, with no included work or guaranteed response time. Care packages include the work and response commitment set out in your quote; monitoring, hosting and backups are scoped and priced separately.
Max RevittFounder and Director
What it does for your business
The business side first. The software comes later.
A plan for keeping the system running
We agree who handles updates, monitoring, backups and recovery. Your quote identifies the systems covered and the work we will carry out.
Maintenance with clear responsibilities
A care package sets out the checks, maintenance schedule and included work. Larger upgrades and changes outside that scope are quoted before they start.
Scope and fees agreed upfront
Support access is a monthly fee, with no included work or guaranteed response time. Work is charged separately unless included in your care package. We agree its scope and price before starting.
Answers for your big customers
Where reporting is included, you have a record of the checks, changes and incidents covered by the agreement, ready to support customer enquiries.
What it has done for clients
| The cost today | What changes | Proof |
|---|---|---|
| An owner spending his time on hacks, downtime and one-off fixes | A shop he no longer has to firefight, with 21 kinds of order checked automatically | The Embroidery Shed |
| No proof the business could recover if the shop was lost | The whole shop restored from backup and checked in less than two and a half hours | The Embroidery Shed |
| Customers quietly not receiving their order confirmations | Fault found and fixed. Confirmations go out again | Mitchell’s Vintners |
| Two online shops out of date, and a security hole in the till link | Both shops updated, with a backup taken before every change. The hole written up with its fix | Mitchell’s Vintners |
Source: Revitt client work, 2026.
How the work runs
- 1
Review
After a free call, we quote an initial review with an agreed scope and timescale. We examine the relevant systems, access, maintenance and backups. You keep the written findings whether or not you take ongoing care.
- 2
Set up
Agree support access or a care package, then set up the access and support channel. Remedial work, monitoring, hosting and backups are specified and priced in the quote before we take them on.
- 3
Care
Named people handle requests and carry out the work in your agreement. Care packages set out the maintenance, reporting, review schedule and response commitment.
Questions
What’s the difference between System Care and calling someone when it breaks?
System Care establishes a continuing relationship with people who know your systems. Support access gives you a support channel, with work charged separately and no response guarantee. A care package adds the maintenance and response commitment written into your quote. Monitoring, hosting and backups are included only where explicitly agreed.
What happens if something breaks outside business hours?
Our standard hours are 9 to 5 on UK working days. Where monitoring is included, alerts outside those hours are picked up when we are next in unless we have agreed additional cover. Monitoring does not itself include an out-of-hours response. Any extra cover is agreed in writing and priced for your system.
How do we know you are meeting the agreed response times?
On a care package, the response time is in the agreement: within 3 working hours, 9 to 5 on UK working days. Every request is time-stamped, and the monthly report shows how we did. If we miss one, you see it before you ask.
Do you run the servers, or do we?
We can manage hosting in a cloud account that belongs to you. Hosting, updates, backups and recovery responsibilities are scoped separately; paying for support access does not transfer those responsibilities to us. Where we set up the account, you own it and keep it if you move on.
We already have hosting. Do we have to move?
Not straight away. We can look after a system where it is today. The first review confirms what is in place and whether moving it into your own cloud account would pay.
How does pricing work?
Support access is a monthly fee, quoted after a short call. It gives you the support address and a team that knows your system, with no included work, SLA or guaranteed response time. Work is charged separately unless included in your care package. Care packages specify included work and a response within 3 working hours, 9 to 5 on UK working days. Monitoring, hosting, backups and recovery responsibilities are separately scoped in your quote.
Can we cancel?
Yes, on 30 days’ notice. When you leave, we hand over the written procedures, access and monitoring so whoever takes over can pick it up cleanly. The cloud account is already yours.
Do we have to be an existing Revitt client?
No. We also take on systems we did not build. An initial review establishes their condition and identifies any remedial work needed before an ongoing care agreement can start.
We have our own technical team. How does this fit?
We agree which maintenance and support responsibilities stay with your team and which we take on. That can include updates, monitoring and security alerts where they are in scope, with a shared request channel and scheduled reviews.
Our team uses AI tools on live data. Can you cover that?
Yes. We limit what those tools can reach, block anything they should not do, and keep a full record of what they did. The work and ongoing responsibilities are scoped and priced in your quote.
Start with the system you cannot lose
Book a free call to discuss the system and the cover you need. We quote any initial review and agree support access or a care package before work starts.
Max RevittFounder and Director