Experienced technical leadership without hiring a CTO
Medical-records platform founders got experienced technical judgement on their outsourced supplier, and a clear view of what it delivered, without hiring a CTO.
- Client
- Faces Consent
The result
The founders could see what their outsourced supplier was delivering for the money. They got a phased plan for meeting their medical-records obligations, and a hiring panel they could rely on.
When the platform later ran into trouble, they came back to us for an independent check of the supplier's fix plan. They did not have to take the supplier's word for it.
The problem
Faces Consent runs a platform for the aesthetics sector: consent forms, treatment records, prescribing, a pharmacy, a shop and mobile apps. It holds medical and personal data in a regulated market.
An outsourced supplier runs its technology. The founders had no experienced technical person on their side. They were paying for a large programme of work but could not tell whether it was good, which plans to back, or whom to hire.
What we did
We acted as Faces Consent's CTO on a monthly retainer, sitting on the founders' side of the table. That ongoing role is part of our fractional CTO and technical leadership service.
- Visibility. We reviewed several years of the supplier's work to show the founders what they were actually getting for their money.
- Compliance on the roadmap. Clients have a right to see their own treatment and medical history. We specified how to meet that by building on the existing appointments, prescribing and records systems instead of rebuilding them, phased over 32 weeks with medical-record access as a named milestone.
- Hiring. We ran the interview panel for the platform's technical hires: six candidates in three days in May 2025.
- An independent check. When problems appeared, we set clear, measurable standards the supplier's fix plan had to meet, with the highest bar for consent records, payments and medical data.
If an outside team builds your product and you can’t tell whether the work is any good, we can sit on your side of the table.