---
title: "WooCommerce support"
url: "/services/woocommerce-support"
canonical_url: "https://revitt.co/services/woocommerce-support"
summary: "WooCommerce support, part of Ongoing support: we fix what is broken in the shop and keep it trading, on the admin your team already uses."
---

# WooCommerce support

> WooCommerce support, part of Ongoing support: we fix what is broken in the shop and keep it trading, on the admin your team already uses.

When checkout fails, a payment does not go through or order confirmations stop arriving, the shop quietly loses money. We find the fault, tell you the cause in plain language and quote a fixed price to fix it. You keep WooCommerce and the admin your team knows. Ongoing care is optional, with the scope and response commitment set out in your quote.

## What it does for your business

- **Checkout and payments working**: We find why orders fail and fix the payment, shipping or checkout rule behind it, then test the awkward baskets that break.
- **Customers get their emails**: Order confirmations, invoices and despatch emails are checked and made deliverable, so a customer is not left wondering whether the order went through.
- **The faults you can see**: A written account of what was wrong, what changed and what to watch, so the shop is not a mystery to the next person.
- **Kept up to date**: Optional care keeps WooCommerce, plugins and PHP patched, with backups checked and a named person to call.

## What we deliver

- **Checkout and payments**: Failed card payments, broken shipping rules, coupons that do not apply and baskets that stall are traced and fixed.
- **Order and despatch emails**: Confirmations, invoices and delivery notes checked for delivery, spelling and the right template.
- **Updates and security**: WooCommerce, plugin and PHP updates tested on a copy before they reach the live shop, with a backup taken first.
- **Monitoring and backups**: Uptime and error checks, and a tested restore path, so a fault is found before a customer reports it.

## Process

01. **Describe the fault**: What is failing, when it started and how orders are affected.
02. **Diagnose the live shop**: We reproduce the problem on your site, trace it to the plugin, theme or setting responsible and write up the cause.
03. **Fix and test**: A fixed quote for the fix, tested against real order types before it goes live.
04. **Look after it**: Ongoing care if you want it, with the scope and response commitment in your quote.

## FAQs

**Can you fix a shop another developer built?**

Yes. We start with the fault you are seeing, and we will say if the cause is a plugin its own supplier should fix, as we did at Mitchell’s Vintners.

**Will we have to change how we run the admin?**

No. Products, orders, VAT and fulfilment stay in the WooCommerce admin your team already uses.

**How is the ongoing care priced?**

Care is a monthly fee agreed in writing, with the scope and the response commitment in your quote. The first fix is quoted separately as a fixed price.

**How quickly can you respond?**

We agree the response commitment and support hours in writing. Existing System Care packages include a response within three working hours; a new shop assessment or one-off fix is scoped separately.

## Case studies

- https://revitt.co/case-studies/embroidery-shed
- https://revitt.co/case-studies/mitchells-vintners

## Next step

- [Book a call](https://revitt.co/book.md)
- [Send a brief](https://revitt.co/contact.md)